Shipping policy

Shipping Policy

Where we ship

We currently deliver within the United Arab Emirates only. We do not ship internationally at this time.

Shipping rates

• Orders of AED 100 and above: free standard shipping

Rates are calculated at checkout before you pay, after your delivery address is entered. Prices include VAT where applicable.

Order processing

Orders are packed and dispatched within 1 to 2 business days. Business days are Monday to Friday, excluding UAE public holidays.

Orders placed on a weekend or public holiday are processed on the next business day. During sales, product launches and peak periods, processing can take a little longer — we will say so on the site when that is the case.

Delivery times

Most orders arrive within 5 to 8 days of being placed, including processing time. The estimated delivery range shown on each product page and at checkout reflects this.

These are estimates, not guarantees. Delivery can be affected by courier volumes, weather, incorrect address details and other events outside our control, and we are not liable for delays caused by them.

Tracking your order

You will receive a confirmation email when you order, and a second email with tracking details once your parcel is dispatched. If the tracking has not updated for 3 business days, email care@luveskincare.com with your order number and we will chase it with the courier.

Delivery address

Please check your address, building name, apartment or villa number and phone number before completing checkout. We can usually correct an address before dispatch — email us as soon as possible — but once a parcel is with the courier we cannot change it.

Couriers typically call before delivery, so make sure the phone number on the order is reachable.

Failed or refused deliveries

Couriers attempt delivery up to three times. If nobody is reachable, or delivery is refused, the parcel is returned to us.

A parcel returned for these reasons is treated as a change-of-mind return under our Return & Refund Policy: the original shipping cost and any courier return fee are deducted from the refund. If you would like it sent again, a new shipping charge applies.

Damaged or missing parcels

If your parcel arrives damaged or leaking, tell us within 48 hours of delivery at care@luveskincare.com with photos of the item and the outer packaging. If tracking shows a parcel as delivered but you have not received it, contact us within 7 days so we can open a claim with the courier.

Full details are in our Return & Refund Policy.

Aerosol products

Deodorant body sprays are pressurised goods. Couriers handle them under standard ground transport rules, which can occasionally affect routing to remote areas. We will contact you if your address cannot be served.

Contact

Email: care@luveskincare.com
Phone: +971 522 180549